PENGARUH KOMITMEN ORGANISASI, QUALITY OF NURSING WORK LIFE (QNWL), PENDIDIKAN DAN MASA KERJA TERHADAP KINERJA PERAWAT INSTALASI RAWAT INAP RUMAH SAKIT PKU MUHAMMADIYAH SUKOHARJO DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) SEBAGAI MEDIATOR
Abstract
Penelitian ini bertujuan untuk menjelaskan pengaruh komitmen organisasi, Quality of Nursing Work Life (QNWL), pendidikan dan masa kerja terhadap kinerja perawat Instalasi Rawat Inap di Rumah Sakit PKU Muhammadiyah Sukoharjo dengan mediasi Organizational Citizenship Behavior (OCB). Penelitian ini dilatarbelakangi oleh tingginya tingkat perputaran tenaga kerja terutama perawat akibat beban yang tinggi di pelayanan. Penelitian ini merupakan penelitian cross-sectional yang dilakukan di RS PKU Muhammadiyah Sukoharjo pada bulan November hingga Desember 2025. Sampel terdiri dari 49 perawat rawat inap yang dipilih dengan metode Total sampling. Variabel independen pada penelitian ini adalah Quality of Nursing Work Life (QNWL), Komitmen organisasi, Pendidikan, Masa Kerja, Organizational Citizenship Behavior (OCB). Variabel dependen adalah kinerja perawat. Pengumpulan data dilakukan dengan kuesioner. Data analisis menggunakan analisis jalur. Hasil pada penelitian ini dapat disimpulkan bahwa kinerja perawat rawat inap di RS PKU Muhammadiyah Sukoharjo dipengaruhi secara langsung oleh masa kerja, komitmen organisasi, Organizational Citizenship Behavior (OCB). Kinerja perawat melalui Organizational Citizenship Behavior (OCB) secara tidak langsung dipengaruhi oleh Quality Of Nursing Work Life (QNWL), komitmen organisasi, dan pendidikan.
Keywords:
Kinerja perawat, komitmen organisasi, Organizational Citizenship Behavior (OCB), Quality Of Nursing Work Life (QNWL)
References
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Meyer, J. P., & Allen, N. J. 1997. “Commitment in the Workplace; Theory, Research, and Application”. SAGE Publications.
Morin, A., Morizot, J., Boudrias, J., & Madore, I. (2010). “A Multifoci Person-Centered Perspective on Workplace Affective Commitment: A Latent Profile/Factor Mixture Analysis”. Organizational Research Methods, 14(1), 58-90. https://doi.org/10.1177/1094428109356476
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Windayanti. Febrian, W.D., Perkasa, D.H. Purnama, Y.H., Apriani, A. 2023. “Impact of Organizational Commitment on Nurse Performance with Organization Citizen Behavior as a Mediation Variable in XYZ Hospital”. Makalah. Transdiciplinary Symposium on Business, Econnomics, and Communication, Jakarta. Indonesia.
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Alharbi, J., Wilson, R., Woods, C., & Usher, K. (2019). The factors influencing burnout and job satisfaction among critical care nurses. Journal of Nursing Management.
Almalki, M. J., Fitzgerald, G., & Clark, M. 2012. “The relationship between quality of work life and turnover intention of primary health care nurses in Saudi Arabia”. BioMed Central Health Services Research, 12(314). http://www.biomedcentral.com/1472-6963/12/314
Batilmurik, R. W. 2021. “Organizational Citizenship Behavior Sebagai Mediator Variabel Hubungan Antara Komitmen Organisasional dan Kinerja Polisi (Studi Pada Penyidik Reserse dan Kriminal Khusus Kepolisian Daerah Nusa Tenggara Timur)”. Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS), 1(13), 83–91. http://e-journal.upr.ac.id/index.php/JP-IPS
Bayati, M., Sadeghi, A., Jamasbi, M., & Tapak, L. 2025. “Servant leadership, work-life quality, and organizational citizenship behavior in nurses: a cross-sectional design”. BMC Nursing, 24(1). https://doi.org/10.1186/s12912-025-03209-3
Departemen Kesehatan Republik Indonesia Sekretariat Jenderal Pusat Sarana Prasarana dan Peralatan Kesehatan. 2007. Pedoman Teknis Sarana dan Prasarana Rumah Sakit Kelas C.
Dillon, W. R. and Golsdtein, M. 1984. Multivariate analysis : methods and applications. New York: Wiley. doi: https://doi.org/10.1002/bimj.4710290617.
Garcia‐Pereyra, F. and Matute, J. 2024. “The mediating effect of reciprocating responses between organizational support and quality of care: a multigroup moderation
Harisetia, E., & Rizqi, M. A. 2022. “Turnover Perawat Rumah sakit”. YUME : Journal of Management, 5(2), 562–569. https://doi.org/10.37531/yume.vxix.447
Hayulita, S., Andriani, M., & Ningsih, A. M. 2023. “Hubungan Kualitas Kehidupan Kerja Perawat dengan Kinerja Perawat di RSI Ibnu Sina Padang Panjang”. Jurnal Ners: Research & Learning in Nursing Science, 1, 20–26. https://doi.org/https://doi.org/10.31004/jn.v7i1.8301
Hermawati, A. (2022). 2022 Motivasi Kerja Terhadap Kinerja Tenaga Kesehatan Berbasis. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(2), 2199–2209. https://doi.org/10.36778/jesya.v5i2.815
Hermawati, A. (2022). Analisis Pengaruh Quality of Work Life Terhadap Kinerja Yang di Mediasi Organizational Citizenship Behavior (Studi Pada Pegawai Kantor Kecamatan Sukun Kota Malang). Journal of Innovation Research and Knowledge, 2(3).
Hermawati, A., Sambung, R., Ramlawati, R., Iswati, I., Haditomo, A. H. C., & Hendarto, T. (2022). Analyzing the Role of Organizational Commitment and Job Satisfaction in Minimizing Turnover Intention. Jurnal Aplikasi Manajemen, 20(3), 461–476. https://doi.org/10.21776/ub.jam.2022.020.03.01
Hermawati, A., Suhermin, & Puji, R. (2019). The transglobal leadership-based strategy of MSMEs performance optimization of Malang Raya and the implementation of quality of work life. Research Journal of Textile and Apparel, 23(1), 38–57. https://doi.org/10.1108/RJTA-05-2018-0038
Ibilona, A. Hermawati, A. Purwanto, A. 2022. “Analysis of Organizational Citizenship Behavior (OCB) Role in Maximizing Nurse Performance Achievements”. Asia Pasific Journal of Business Economics and Technology, 02 (05). 95-104.
Jehanzeb K, Mohanty J,. 2020, "The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator". Personnel Review, Vol. 49 No. 2 pp. 445–468, doi: https://doi.org/10.1108/PR-09-2018-0327
Kamila, S. R., & Fauziah, M. 2024. “Faktor-Faktor yang Berhubungan dengan Kinerja Perawat di Instalasi Rawat Jalan Rumah Sakit Umum Kota Tangerang Selatan Tahun 2023”. Environmental Occupational Health and Safety Journal, 4(2), 69–78. https://doi.org/https://doi.org/10.24853/eohjs.4.2.69-78
Kasmir. 2016. Manajemen Sumber Daya Manusia (Teori dan Praktik). PT RajaGrafindo Persada.
Kristianingsih, Y., Winarni, S., & Kustyorini, A. 2022. “Length of work improves nurse performance”. Jurnal Keperawatan, 13(2). https://doi.org/10.22219/jk.v13i2.20634
Laksono, E. S., & Suci, R. P. 2025. “Kontribusi Komitmen Organisasi dan Kompensasi terhadap Kinerja Pegawai pada Dinas Perpustakaan dan Kearsipan Kota Probolinggo”. JIM Endy Setyo Laksono, JIM, 11(1), 1–7. https://jurnal.widyagama.ac.id/index.php/jim
Liu, X., Fang, H., Tian, T., Guo, F., Zhang, J., & Zhong, Y. 2025. “Ethical leadership and nurses’ job performance: the mediating role of self-compassion”. Frontiers in Public Health, 12. https://doi.org/10.3389/fpubh.2024.1535065
Menteri Kesehatan Republik Indonesia. 2020. Peraturan Menteri Kesehatan Republik Indonesia Nomor 3 Tahun 2020 Tentang Klasifikasi dan Perizinan Rumah Sakit.
Meyer, J. P., & Allen, N. J. 1991. “A Three-Component Conceptualization Of Organizational Commitment”. Human Resource Management Review, 1(1), 61–89.
Meyer, J. P., & Allen, N. J. 1997. “Commitment in the Workplace; Theory, Research, and Application”. SAGE Publications.
Morin, A., Morizot, J., Boudrias, J., & Madore, I. (2010). “A Multifoci Person-Centered Perspective on Workplace Affective Commitment: A Latent Profile/Factor Mixture Analysis”. Organizational Research Methods, 14(1), 58-90. https://doi.org/10.1177/1094428109356476
Novitri, A. 2016. Pengaruh Workplace Spirituality Dan Lmx Terhadap Ocb Dokter Dan Perawat. Universitas Islam Negeri Syarif Hidayatullah.
Nurhandayani, A. 2022. “Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Beban Kerja terhadap Kinerja (1, Trans.)”. Jurnal Ekonomi Dan Bisnis Digital (Ekobil), 2. https://jurnal.smartindo.org/index.php/ekobil
Nursalam. 2020. Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan Profesional. Salemba Medika.
Oktaviyani, B., Wilujeng, S., & Imaniar, D. 2024. “Kinerja Perangkat Desa dalam Penyelenggaraan Pelayanan Publik di Kantor Desa Parijatah Kulon Kecamatan Srono Kabupaten Banyuwangi”. Jurnal Administrasi Publik), 1(3), 26–37.
Organ, D. W. 1988. Organizational Citizenship Behavior. D.C. Heath and Company.
Padila, & Andri, J. 2022. Beban Kerja dan Stres Kerja Perawat di Masa Pandemi Covid-19. Jurnal Keperawatan Silampari, 5(2), 919–926. https://doi.org/10.31539/jks.v5i2.3582
Sopiah, & Sangadji, E. M. 2018. Manajemen Sumber Daya Manusia Strategik. Andi.
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif Dan R&D. Penerbit Alfabeta.
Sun, J., Liu, F., & Hao, W. 2025. “Organizational citizenship behavior of clinical nurses: A systematic review and meta-analysis”. Medicine, 104(11), e41755. https://doi.org/10.1097/md.0000000000041755
Tsai, M. T., & Huang, C. C. 2008. “The Relationship among Ethical Climate Types, Facets of Job Satisfaction, and the Three Components of Organizational Commitment: A Study of Nurses in Taiwan”. Journal of Business Ethics, 80(3), 565–581. https://doi.org/10.1007/s10551-007-9455-8
Windayanti. Febrian, W.D., Perkasa, D.H. Purnama, Y.H., Apriani, A. 2023. “Impact of Organizational Commitment on Nurse Performance with Organization Citizen Behavior as a Mediation Variable in XYZ Hospital”. Makalah. Transdiciplinary Symposium on Business, Econnomics, and Communication, Jakarta. Indonesia.
Yusuf, R. M., & Syarif, D. 2017. Komitmen Organisasi: Definisi, Dipengaruhi & Mempengaruhi. Penerbit Nas Media Pustaka.
Zainaro, M.A., 2017. “Pengaruh Sarana Prasarana, Pendidikan dan Masa Kerja Perawat terhadap Kepuasan Kerja dan Kinerja Perawat di Ruang Rawat Inap Rumah Sakit Umum Daerah dr. A. Dadi Tjokrodipo Bandar Lampung”. Jurnal Kesehatan Holistik, Vol 11 No 1. Hal 1-14
Zunizar, R., Ribhan, B. & Mardiana, N. 2023. “The Influence of Competence and Job Satidfaction on the Performance of Employees in Indonesian Educational and Professional Development Institutions (LP3I) Through Organizational Commitment as a Mediation Variable”. International Journal of Environmental, Sustainability, and Social Science, 4 (6). 1847-1858.
Published
2026-02-14
How to Cite
Lukitawati, R., Sodik, S., & Nuswantari, A. (2026). PENGARUH KOMITMEN ORGANISASI, QUALITY OF NURSING WORK LIFE (QNWL), PENDIDIKAN DAN MASA KERJA TERHADAP KINERJA PERAWAT INSTALASI RAWAT INAP RUMAH SAKIT PKU MUHAMMADIYAH SUKOHARJO DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) SEBAGAI MEDIATOR. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 9(1), 338-351. https://doi.org/https://doi.org/10.36778/jesya.v9i1.2562
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Articles
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